A few blogs ago, I wrote about asking my clients to evaluate me as a speechwriter. I had not done this before. I had always focused on having audiences evaluate the speech itself, but I decided to be more pro-active and customer-focused by putting together an evaluation sheet to help clients evaluate their experience of working with me.
I asked for ideas for appropriate questions from my friends in the speechwriting blogosphere and got some great ideas. I’d like to share them with you now in case you decide to ask your clients to evaluate you.
My friend Allison Wood (www.letterperfectspeeches.com) suggested these questions:
• Were you satisfied with the quality and frequency of our communication?
• Was I respectful of your time?
• Did my work contribute to your feeling comfortable and confident with this presentation?
• What was the most valuable contribution I made to this project?
• If we work together in the future, what could I do that would make the experience more pleasant and productive for you?
To this I would only add the question to which I really want to know the answer:
• Were you happy with the speech?
Fellow writer Margaret Cekis suggested response boxes be marked, “Yes,” “No” and “Somewhat,” with some blank lines for comments.
I think these are excellent ideas. Have you had experience with evaluations for your speechwriting services? What kinds of questions have you asked? What kinds of results?
Thanks for your wonderful input.
